Introduction
Managing What Matters ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.
1. Information We Collect
Information You Provide Directly
- Booking Information: When you book a course (in-person or online), we collect your name, email address, phone number, and payment information via Stripe
- Enquiry Information: If you contact us via email or enquiry form, we collect your name, email, and any information you provide in your message
- Registration Information: Name, organisation, role, and management experience level
Information Collected Automatically
- Website Usage Data: We use analytics to understand how visitors use our site (pages viewed, time spent, referral source)
- Device Information: Browser type, operating system, and device type
- IP Address: For security and analytics purposes
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your course bookings
- Send you confirmation emails and course materials
- Communicate about your registration, updates, or changes to the programme
- Improve our website and user experience
- Comply with legal obligations
- Send you occasional updates about future programmes (with your consent)
- Analyse site performance and usage patterns
3. Legal Basis for Processing
We process your personal data based on:
- Contract: Fulfilling your course booking agreement
- Consent: Marketing communications (you can unsubscribe anytime)
- Legal Obligation: Compliance with UK tax and employment law
- Legitimate Interest: Improving our services and website security
4. Data Sharing
We do not sell or share your personal data with third parties, except:
- Stripe: Payment processor (PCI DSS compliant)
- Email Service Provider: For sending course confirmations and communications
- Facilitators: Your name and contact information will be shared with course facilitators for practical delivery
- Legal Requirements: If required by law
5. Data Retention
- Booking Data: Retained for 7 years (UK tax requirements)
- Marketing Communications: Until you unsubscribe
- Website Analytics: Retained for up to 14 months
- Enquiry Data: Retained for 12 months unless you request deletion
6. Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data (right to be forgotten)
- Restrict Processing: Limit how we use your data
- Data Portability: Receive your data in a portable format
- Withdraw Consent: Opt out of marketing communications anytime
To exercise these rights, contact: info@managingwhatmatters.co.uk
7. Security
We use appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption on our website
- Secure payment processing via Stripe
- Limited access to personal data (staff only)
- Regular security assessments
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
8. Cookies
Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. Essential cookies are required for the site to function.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "last updated" date and posting the revised policy on our site.
11. Contact Us
If you have questions about this Privacy Policy or our data practices: